Last Updated: July 15, 2026

Empires Boost ("Platform", "Website", "Application", "App", "We", "Us", "Our") is a brand owned and operated by Shivguru Enterprises ("Company").

This Privacy Policy explains how we collect, use, process, store, disclose, transfer, protect, and otherwise handle personal information of users who access or use our websites, mobile applications, products, services, or any related features (collectively, the "Platform").

This Privacy Policy applies to:

• https://empiresboost.com
• https://empiresboost.in
• Empires Boost Android Application
• Empires Boost iOS Application
• All future websites, mobile applications, software, services, and digital platforms owned or operated under the Empires Boost brand.

By accessing or using the Platform, creating an account, submitting information, or using any service available through the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information in accordance with applicable law.

1. Who We Are

Empires Boost is a technology-enabled online marketplace operated by Shivguru Enterprises.

Our Platform connects customers with independent service providers, contractors, self-employed professionals, freelancers, MSMEs, startups, companies, agencies, and other businesses offering various services.

Empires Boost provides technology infrastructure to facilitate service discovery, communication, business enquiries, bookings, and related marketplace activities.

2. Scope

This Privacy Policy applies to:

• Visitors
• Customers
• Service Providers
• Registered Users
• Unregistered Users
• Business Partners
• Vendors
• Applicants
• Representatives of Businesses
• Any person using the Platform

3. Information We Collect

Depending upon how you use our Platform, we may collect the following categories of information.

Personal Information

• Full Name
• Father's or Mother's Name (where required)
• Date of Birth (where required)
• Gender (where required)
• Mobile Number
• Alternate Mobile Number
• Email Address
• Residential Address
• Business Address
• City
• District
• State
• Postal Code
• Country

Business Information

Where you register as a service provider or business, we may collect:

• Business Name
• Trade Name
• Business Category
• Business Description
• Years of Experience
• Service Areas
• Website
• Business Registration Details
• GST Details
• Business Licences
• Professional Certifications
• Tax Information
• Banking Information required for payments or settlements
• Business Logo
• Portfolio
• Work Photographs
• Videos
• Business Documents

Identity Verification Information

Where required, we may collect:

• Government-issued Identity Documents
• PAN Details
• Aadhaar Details
• Business Registration Documents
• Address Proof
• Verification Documents
• Selfie or Photograph
• Signature
• Other information required for identity verification or compliance

Location Information

Subject to your device permissions, we may collect:

• GPS Location
• Approximate Location
• Service Area
• Address Information
• Device Location Information

Location information helps improve search results, nearby services, fraud prevention, and operational efficiency.

Device Information

We may automatically collect:

• IP Address
• Browser Type
• Operating System
• Device Type
• Device Identifier
• Language
• Time Zone
• Session Information
• Network Information
• Crash Logs
• Diagnostic Information
• Performance Data

Usage Information

We may collect information regarding:

• Pages Visited
• Searches
• Click Activity
• Login Activity
• Service Requests
• Communication History
• Bookings
• Customer Enquiries
• User Preferences
• Time Spent on Platform
• Features Used

4. Information You Provide

You may voluntarily provide information when you:

• Create an account
• Register your business
• Submit a service request
• Upload documents
• Contact customer support
• Participate in surveys
• Submit reviews or feedback
• Apply for partnership
• Communicate with other users through the Platform
• Participate in promotional campaigns

5. How We Use Your Information

We may use your information to:

• Create and manage user accounts
• Verify user identity
• Connect customers with service providers
• Process enquiries and bookings
• Facilitate communication
• Improve user experience
• Personalize Platform content
• Operate marketplace services
• Process transactions
• Prevent fraud and misuse
• Detect security incidents
• Respond to customer support requests
• Maintain platform safety
• Comply with legal obligations
• Resolve disputes
• Enforce our Terms and Conditions
• Conduct research and analytics
• Develop new products and features
• Improve service quality
• Send important account notifications
• Send promotional communications where permitted

6. Sharing of Information

We may share information only where reasonably necessary, including:

• Between customers and service providers to facilitate enquiries or service requests
• With authorized employees and personnel who require access to perform their duties
• With vendors and service providers supporting Platform operations
• With payment processing partners for transaction processing
• With government authorities, regulators, courts, or law enforcement where required by law
• During business restructuring, merger, acquisition, or transfer of assets
• Where disclosure is necessary to protect legal rights, safety, or security

We do not sell personal information to third parties.

7. Customer and Service Provider Information

Where a customer submits a service enquiry, relevant contact and project information may be shared with one or more suitable service providers to facilitate communication.

Similarly, customers may access profile information voluntarily published by service providers on the Platform.

8. Communications

We may communicate with users through various channels, including:

• Phone Calls
• SMS
• Email
• WhatsApp
• In-App Messages
• Push Notifications
• Platform Notifications

These communications may relate to account activity, service requests, bookings, security alerts, support, promotions, updates, or other Platform-related matters.

Where required by applicable law, you may opt out of promotional communications.

9. Cookies and Similar Technologies

Our Platform may use cookies, pixels, software development kits (SDKs), local storage, web beacons, and similar technologies to:

• Remember user preferences
• Improve website functionality
• Enhance security
• Measure performance
• Understand usage patterns
• Improve search results
• Deliver relevant content
• Analyze Platform performance

You may manage certain cookie settings through your browser or device settings. Disabling cookies may affect some Platform functionality.

10. Payments

Where users make payments through the Platform, payment information may be processed using secure payment infrastructure.

Empires Boost does not intentionally store complete payment card details except where required by applicable law or necessary for operational purposes.

Transaction records may be retained for accounting, taxation, audit, dispute resolution, fraud prevention, and legal compliance.

11. Data Security

We implement reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

Despite reasonable security measures, no electronic storage system or method of transmission over the internet can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their login credentials.

12. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide services
• Maintain user accounts
• Resolve disputes
• Prevent fraud
• Meet legal, regulatory, taxation, accounting, or compliance requirements
• Enforce our agreements
• Protect our legal interests

Where permitted by law, information may be anonymized or securely deleted when no longer required.

13. User Rights

Subject to applicable law, users may have the right to:

• Access their personal information
• Request correction of inaccurate information
• Update profile details
• Withdraw consent where applicable
• Request deletion of eligible personal information
• Close their account
• Contact us regarding privacy concerns

Certain requests may be declined where retention is required by law, regulatory obligations, fraud prevention, dispute resolution, or the establishment, exercise, or defence of legal claims.

14. Children's Privacy

The Platform is not intended for persons who are not legally permitted to enter into binding agreements under applicable law.

Where legally required, consent from a parent or lawful guardian may be necessary before collecting personal information from a child.

If we become aware that personal information has been collected in violation of applicable law, we may take appropriate steps to remove such information.

15. International Data Transfers

Personal information may be processed, stored, or transferred in accordance with applicable law where operationally necessary.

Appropriate safeguards will be implemented where required.

16. Compliance with Law

We process personal information in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and other applicable legal and regulatory requirements.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, technology, or Platform features.

The revised version will become effective from the date published on the Platform. Continued use of the Platform after publication constitutes acceptance of the updated Privacy Policy.

18. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, you may contact:

Shivguru Enterprises
Brand: Empires Boost
Websites:

• https://empiresboost.com
• https://empiresboost.in

Email: support@empiresboost.com

19. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts having jurisdiction in accordance with applicable law.

20. Acceptance

By accessing or using the Platform, registering an account, submitting information, or using any services offered through Empires Boost, you acknowledge that you have read, understood, and agreed to this Privacy Policy.